Profile

shauntek's picture
Education:

Old Dominion University, Norfolk, VA. BS, Mechanical Engineering, 2000

Old Dominion University, Norfolk, VA. ME, Mechanical Engineering (Design & Manufacturing), 2001

Certifications and training:

Leadership Institute, UCLA Anderson Executive Education, August 2012

Project Management Certificate, University of California Irvine, May 2008

Professional Certificate in Systems Engineering, Old Dominion University, April 2006

Six Sigma Green Belt, University of Continuous Improvement (NGNN), August 2005

Certificate of Lean Practice, Old Dominion University, July 2005

Shaunté Kinch ME

Shaunté has worked in the health care industry since 2010. She is trained in lean and Six Sigma, and assists clients in building problem solving capability through the development of people. Shaunté began her career as a mechanical engineer before beginning her career in health care as a performance excellence specialist at UCLA Health System. In this role, she led significant improvements in patient satisfaction, call bell response, missing and incorrect orders, discharge times, patient and staff communications, and scheduling and charges. In addition, she worked on the performance excellence team at Stanford Hospitals and Clinics and served as Kaizen Promotion Office manager of the cancer and cardiovascular service lines. In this role she led improvements of clinical pathways, reduced unnecessary variation of cancer treatments, improved clinic scheduling, and designed a new patient-centered cancer center and processes.

2014 – present Rona Consulting Group, Mercer Island, WA

2012-2014 Stanford Hospitals and Clinics, Palo Alto, CA
Kaizen Promotion Office (KPO) Manager
Identified strategic improvement initiatives to support growth and patient satisfaction goals of the Cardiovascular Health and Oncology Service Lines. Accountable for hiring, management and professional development of Performance Improvement Consultants. Coached leadership teams and oversaw clinical effectiveness projects. Facilitated lean design sessions to plan the space layout and future workflows for a new medical office building; planned and led 3-D space mock-ups and simulations.

2010 – 2012 UCLA Health System, Los Angeles, CA
Performance Excellence Senior Specialist Enhanced the patient experience on the Geriatrics inpatient unit, regarding discharge and communication. Improved operations, staff and patient satisfaction of the Santa Monica Orthopedics Clinic. Created UCLA’s Lean Transformation approach and planned Lean Transformation kick-off. Led the Call Bell Response Rapid Improvement Event (RIE) for nursing units at Ronald Reagan Medical Center. Coached the development of an improved Academic Advancement Process for Neurology faculty to decrease rework and time of dossier submissions. Developed Concept of Operations for the Performance Excellence department. Ledperformance excellence team members to ensure consistency of project approaches, compliance to standard work practices and successful project results.

2006 – 2010 The Boeing Company, Huntington Beach, CA
Lean/Business Process Consultant
Led the development of organizational change. Facilitated Shingijutsu Accelerated Improvement Workshop on space. Optimized business processes with a cross-functional team. Improved processes related to strategic planning and assessments, long-range business planning, maintenance processes, human resources talent on-boarding, enterprise help desk, facilities planning, equipment sourcing, and creative services. Taught, certified, coached and mentored 134 Boeing employees and company leaders.

2005 – 2006 Northrop Grumman, Newport News, VA
Lean/Business Process Consultant

2002 – 2005 Senior Engineer/Integrated Product Team (IPT)
Lead Engineer