In the media

Chaos in the emergency department is common. How to fix it is not always clear. Mary P. Mercer, MD, MPH, from the University of California, San Francisco, discusses how they successfully fixed their long dwell times at the emergency department at San Francisco General Hospital. Their solution was to create a fast-track unit that managed low-acuity patients separately from the rest of the emergency department cases. The most important aspect of this quality improvement effort was the ongoing and regular engagement of executives from the medical center with frontline staff. Mercer MP, Singh MK, Kanzaria HK. Reducing Emergency Department Length of Stay. JAMA. Published online March 19, 2019. doi:10.1001/jama.2018.21812

Cohn, M. "Moss Adams merges in Rona Consulting Group." Accounting Today. September 12, 2017. 

Hayhurst, C. "Why Physical Therapists Are Embracing Lean Management." December 2015 – January 2016.

Colliver, V. “S.F. General following ‘Toyota Way' to efficiency.” 8 October 2013 SFGate.com. Web. 9 October 2013.