Dahlia Mak's Blog

  • Go and see, ask and listen: In service to patient safety, every moment, every day

    As we celebrate patient safety awareness week, we encourage you to think about what more you can do to ensure safe, appropriate, timely patient care each and every day. With potential risks to patient safety at any level within an organization, every single team member can make a difference in preventing harm.  We offer some practices for you to consider as you move forward:

  • Engaging patients and families to help us improve

    As healthcare professionals, we spend countless hours in our medical facilities, becoming keenly aware of every nook and cranny. We know the faces on every floor, the intimate details of each process, and the shortcuts across sky bridges and tunnels.

  • Why communication really does matter

    A patient’s family is asking logical questions, but an intern feels ill-equipped to answer. A resident and attending physician are presenting discharge plans, but they lack information from rehab and nutrition services. Every day, we’re reminded that the quality of the healthcare we provide begins with how well we communicate as a team.