Go and see, ask and listen: In service to patient safety, every moment, every day

Post date: March 14, 2019 by Dahlia Mak

As we celebrate patient safety awareness week, we encourage you to think about what more you can do to ensure safe, appropriate, timely patient care each and every day. With potential risks to patient safety at any level within an organization, every single team member can make a difference in preventing harm.  We offer some practices for you to consider as you move forward:

  1. Regularly go and see the work in the place where it happens.
  2. Engage and empower all team members to serve as safety inspectors to find and fix defects, surface workarounds, and interruptions that get in the way of patient care—and to make systematic improvements.
  3. Make improvement work visible.
  4. Connect the dots between your organizational strategy for quality and patient safety, help frontline caregivers understand how their daily work relates, why their actions matter, and what they can do to promote patient safety.
  5. Celebrate efforts to improve systems and processes.
  6. Keep patient safety a priority every moment, every day.

Last, in the spirit of humble inquiry, we encourage you to learn about what problems are getting in the way of patient care and identify opportunities for improvement, and to ask yourselves questions:

  1. What can you do to learn about what problems are getting in the way of patient care?
  2. How can leaders ensure that frontline caregivers understand your organization’s strategy and your focus on quality and patient safety improvements—and help those motivations become meaningful and relevant on a daily basis?
  3. What can you do to celebrate efforts to improve systems and processes, and make sure patient safety is a priority every moment, every day?