July 2016

Improving access part 4: reducing backlog

You’ve matched your capacity and demand, so you are able to do today’s work today. But all those appointments scheduled out into the future still need to be addressed. This is your appointment backlog, which is really the waste of inventory—an inventory of appointments. Just like supplies, an inventory of appointments has to be managed and can cause rework. For example, instead of getting care, patients who are scheduled into the future call to reschedule and/or miss their appointments, causing more work for the care team and wasted capacity.

Toyota recalls, leadership, and the long term

Recently Toyota announced a recall of 3.37 million cars over airbag and emissions control issues. How and why would one of the finest quality global producers of automobiles need a recall, when they are a company committed to practicing mistake proofing and defect reduction?