June 2016

Practicing intentional kindness

On a typical Sunday my 4-year-old son would have woken up early, seeking his daily dose of Peppa Pig and a trip to the playground. But this was not a normal Sunday. I awoke incensed, for in the past 36 hours Christina Grimmie, a talented 22-year old singer, was gunned down while signing autographs. Her brother instinctively tackling the gunman and risking his own life only to witness the gunman’s suicide.

Virginia Mason

I have been asked in the last week what I made of the recent negative JCAHO accreditation news about Virginia Mason considering the management roots of many of our team and what many would consider the roots of lean in healthcare. My first reaction was how sad for patients and staff. They do not deserve this and are not responsible for this situation. My second was how tragic it is when leaders fail the people. My third was how poorly leadership can behave when the news is bad, yet so publicly visible when it is good.