April 2016

Improving access part 3: managing your capacity

Once you understand your true demand and have modified it by shaping, reducing, and substituting, it’s time to take a close look at your capacity. In ambulatory care, capacity is the number of available appointment slots in your schedule to meet your demand. There are several things you can do to optimize your capacity once you understand how much you have and where the gaps between capacity and demand are occurring. Ultimately, you will want to maximize available capacity.